Privacy Policy

Last updated: 30/01/2024

This Privacy Policy explains how myacra.com (“Company”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase.

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

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1. Information We Collect

A. Information You Provide Directly

We may collect the following details when you voluntarily provide them:

• Full Name

• Phone Number

• Email Address

• Billing & Shipping Address

• Order Details

• Payment Confirmation

• Customer Support Messages

• Login details (if account created)

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B. Information Collected Automatically

When you use our website, we may collect:

• IP Address

• Device Information

• Browser Type

• Pages Viewed

• Time Spent on Site

• Items added to cart/wishlist

• Cookie data

We use cookies and similar technologies to improve the website experience. You may block cookies from your browser settings.

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C. Information from Third Parties

We may receive information from:

• Shopify (website hosting provider)

• Payment gateways (only payment status, not your card/bank details)

• Delivery partners (delivery status, location issues)

• Marketing tools (ads, analytics)

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2. How We Use Your Information

We use your information for the following purposes:

✔️ Order Processing

• Confirming orders

• Processing payments

• Shipping and delivery

• Returns and exchanges

✔️ Customer Support

• Responding to queries

• Resolving issues

• Providing updates

✔️ Marketing & Offers

• Sending promotions, offers, and product updates

• Showing personalized recommendations

(You can opt out anytime via “Unsubscribe” in emails/SMS.)

✔️ Improving Website

• To analyse user behaviour

• Improve product offerings

• Enhance user experience

✔️ Fraud Detection & Security

• Prevent unauthorized access

• Ensure safe transactions

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3. How We Share Your Information

We may share your information with:

✔️ Service Providers

• Delivery companies (to ship your order)

• Payment gateways (to verify payment)

• Customer support tools

• SMS/Email providers

✔️ Internal Team

• For order fulfilment and support

✔️ Legal Requirements

We may disclose information if required by:

• Government authorities

• Law enforcement

• Compliance purposes

We do NOT sell, rent, or trade your personal information.

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4. Data Security

We use reasonable security measures to protect your data, including:

• SSL Encryption

• Secured servers

• Limited employee access

However, no method is 100% secure. Please avoid sharing sensitive information like card numbers through chat or email.

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5. Data Retention

We retain information only as long as needed for:

• Providing services

• Legal compliance

• Resolving disputes

• Tax and accounting records

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6. Your Rights

You may contact us to:

• Access your personal data

• Update or correct your information

• Request deletion of your data (where legally permitted)

• Opt out of marketing messages

We may verify your identity before processing any request.

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7. Children’s Privacy

Our services are not intended for individuals below 18 years.
We do not knowingly collect information from children.

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8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

Please review their privacy policies before using their services.

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9. Updates to This Policy

We may update this policy when required for:

• Legal compliance

• Website improvements

• New features

Updated versions will be posted with a new “Last Updated” date.

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10. Contact Us

For privacy-related questions, contact us at:

Epic And Flair Ecom Private Limited
Email: hello@myacra.com
Website: https://myacra.com
Location: CMC No. 1 - 5 - 144/A65, Phatak Galli,, Bidar, Bidar, Karnataka,
585401