Privacy policy
Privacy Policy
Last updated: 30/01/2024
This Privacy Policy explains how myacra.com (“Company”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase.
By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
A. Information You Provide Directly
We may collect the following details when you voluntarily provide them:
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Full Name
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Phone Number
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Email Address
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Billing & Shipping Address
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Order Details
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Payment Confirmation
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Customer Support Messages
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Login details (if account created)
B. Information Collected Automatically
When you use our website, we may collect:
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IP Address
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Device Information
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Browser Type
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Pages Viewed
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Time Spent on Site
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Items added to cart/wishlist
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Cookie data
We use cookies and similar technologies to improve the website experience. You may block cookies from your browser settings.
C. Information from Third Parties
We may receive information from:
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Shopify (website hosting provider)
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Payment gateways (only payment status, not your card/bank details)
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Delivery partners (delivery status, location issues)
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Marketing tools (ads, analytics)
2. How We Use Your Information
We use your information for the following purposes:
✔️ Order Processing
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Confirming orders
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Processing payments
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Shipping and delivery
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Returns and exchanges
✔️ Customer Support
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Responding to queries
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Resolving issues
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Providing updates
✔️ Marketing & Offers
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Sending promotions, offers, and product updates
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Showing personalized recommendations
(You can opt out anytime via “Unsubscribe” in emails/SMS.)
✔️ Improving Website
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To analyse user behaviour
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Improve product offerings
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Enhance user experience
✔️ Fraud Detection & Security
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Prevent unauthorized access
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Ensure safe transactions
3. How We Share Your Information
We may share your information with:
✔️ Service Providers
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Delivery companies (to ship your order)
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Payment gateways (to verify payment)
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Customer support tools
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SMS/Email providers
✔️ Internal Team
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For order fulfilment and support
✔️ Legal Requirements
We may disclose information if required by:
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Government authorities
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Law enforcement
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Compliance purposes
We do NOT sell, rent, or trade your personal information.
4. Data Security
We use reasonable security measures to protect your data, including:
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SSL Encryption
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Secured servers
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Limited employee access
However, no method is 100% secure. Please avoid sharing sensitive information like card numbers through chat or email.
5. Data Retention
We retain information only as long as needed for:
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Providing services
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Legal compliance
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Resolving disputes
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Tax and accounting records
6. Your Rights
You may contact us to:
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Access your personal data
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Update or correct your information
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Request deletion of your data (where legally permitted)
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Opt out of marketing messages
We may verify your identity before processing any request.
7. Children’s Privacy
Our services are not intended for individuals below 18 years.
We do not knowingly collect information from children.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.
Please review their privacy policies before using their services.
9. Updates to This Policy
We may update this policy when required for:
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Legal compliance
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Website improvements
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New features
Updated versions will be posted with a new “Last Updated” date.
10. Contact Us
For privacy-related questions, contact us at:
Epic And Flair Ecom Private Limited
Email: hello@myacra.com
Website: https://myacra.com
Location: CMC No. 1 - 5 - 144/A65, Phatak Galli,, Bidar, Bidar, Karnataka,
585401